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<p>It's not just PayPal requiring me to do so, but it's the very principle of the way I do business: all customers can get a full refund or exchange within 14 days of receipt.</p>

<p>By the way, the return rate of my online store is consistently less than 0.1% for years, so I'm pretty sure you'll be satisfied with my products!</p>

<p>Terms of returns &amp; exchanges:</p>
<ul>
<li>Items must remain the same as when received.</li>
<li>If there is any error caused by us, you can return the item to us for a full refund or exchange it for another one and we will cover the return shipping costs.</li>
<li>If there is not any error caused by us, you can return the item to us for a full refund or exchange it for another one, but we will not cover any shipping cost.</li>
<li>If you are returning or exchanging, please contact us to get a new return address. Do not return directly to the address on the package that contains the sender's information.</li>
</ul>

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